Shipping & Delivery
HOW LONG DOES SHIPPING AND DELIVERY TAKE?
All Jollysnova orders are shipped directly from our fulfillment facilities.
Estimated processing and delivery times may vary by product. You can find the estimated shipping timeframe on each product page after selecting your preferred size or variant.
If your order contains multiple items with different processing or shipping times, the items may be shipped separately. In this case, you may receive more than one shipping confirmation and tracking number.
Standard International Shipping is available at a flat rate of $4.99 for eligible international orders.
At checkout, you may also have the option to add Package Protection to your order for additional protection against eligible cases of loss, theft, or damage during transit.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please note that once an order has been processed and handed over to the carrier, we are unable to cancel or modify it.
Duties and Taxes
Where applicable, orders are shipped under DDP (Delivered Duty Paid) terms.
This means that applicable import duties and taxes are included in the amount charged at checkout, so you should not normally be required to pay additional import charges upon delivery.
The amount displayed at checkout will be the amount payable for your order, excluding only any charges that are clearly disclosed separately before you complete your purchase.
If you are unexpectedly asked to pay additional duties or taxes upon delivery, please contact us at:
HOW CAN I TRACK MY ORDER?
Once your order has shipped, we will send you a confirmation email containing your tracking number.
You can track your shipment using the tracking link provided in your shipping confirmation email.
You may also enter your tracking number at:
17TRACK:
https://www.17track.net/en
Please allow some time after receiving your shipping confirmation for tracking information to become available, as carriers may take time to update their systems.
DO YOU SHIP INTERNATIONALLY?
Yes. Jollysnova ships to many countries and regions worldwide.
Available shipping destinations and delivery options will be displayed during checkout.
If your country is not currently available as a shipping destination, please contact us and we will let you know whether we are able to arrange delivery.
International Duties and Taxes
Where applicable, international orders are shipped under DDP (Delivered Duty Paid) terms.
This means applicable import duties and taxes are included in the total shown at checkout.
You should therefore not normally be required to pay additional customs charges when your package arrives.
If any unexpected import charges are requested during delivery, please contact us at:
I HAVE NOT RECEIVED MY ORDER. WHAT SHOULD I DO?
If your estimated delivery timeframe has passed and your order has not arrived, we recommend checking the following first:
- Review your shipping confirmation email.
Check your tracking number, estimated delivery information, and any additional shipping details we may have provided. - Check whether your order was shipped in multiple packages.
Orders containing multiple items may occasionally be fulfilled separately. If so, you may have received more than one shipping confirmation email. - Confirm your shipping address.
Please check that the address entered when placing your order was correct. - Check around the delivery location.
Carriers may leave packages near entrances, porches, reception areas, mailrooms, or other safe locations. - Ask household members, neighbors, or building staff.
Someone else may have accepted the delivery on your behalf. - Contact the local carrier or post office.
Occasionally, packages may be held for pickup or require additional delivery instructions.
If your tracking information shows that the package was delivered but you cannot locate it, please contact the carrier first for additional delivery details.
If you still require assistance, contact us at:
Please include your order number and tracking number so our customer support team can assist you more efficiently.
CAN I CHANGE MY SHIPPING ADDRESS OR CANCEL MY ORDER?
We begin processing orders as quickly as possible after they are placed.
If you need to change your shipping address, modify an order, or request a cancellation, please contact us as soon as possible at:
We will do our best to accommodate your request if the order has not yet entered processing or fulfillment.
However, once an order has been processed, entered production, or been handed over to the shipping carrier, we may no longer be able to:
- Change the shipping address
- Change product variants
- Add or remove products
- Cancel the order
Once a package has shipped, we are generally unable to redirect it.
If you notice an incorrect shipping address after dispatch, we recommend contacting the shipping carrier directly to determine whether delivery instructions can still be updated.
WILL I BE CHARGED CUSTOMS DUTIES OR TAXES?
Where applicable, Jollysnova ships international orders under DDP (Delivered Duty Paid) terms.
This means applicable customs duties and import taxes are included in your checkout total.
You should not normally be required to pay additional customs fees when receiving your order.
The amount displayed at checkout is therefore intended to represent your final payable amount for the order.
If you are unexpectedly asked to pay additional import duties or taxes, please contact us before making any additional payment where possible:
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
Estimated processing and shipping times are shown on individual product pages where applicable.
If a product has multiple sizes, colors, or variants, the estimated timeframe may become available after you select your preferred option.
Please note that business days do not include weekends or public holidays.
You may also find your estimated delivery information:
- On the product page
- In your shopping cart or order summary
- In your order confirmation email
- In your shipping confirmation email
We are generally unable to expedite an order beyond the shipping timeframe displayed for the product unless an express shipping option is specifically offered at checkout.
SHIPPING DELAYS
While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.
These may include:
- Severe weather
- Natural disasters
- Customs inspections or delays
- Carrier disruptions
- Transportation interruptions
- Public holidays
- Peak shopping seasons
- Geopolitical events
- Civil disturbances
- Wars or conflicts
- Government restrictions
- Other force majeure events
Estimated delivery dates should therefore be treated as estimates rather than guaranteed delivery dates unless explicitly stated otherwise.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
LOST, STOLEN OR DAMAGED PACKAGES
If your package appears to have been lost, stolen, or damaged during transit, please contact us at:
Please provide:
- Your full name
- Order number
- Tracking number
- A description of the issue
- Photos of the package and product, where applicable
If you purchased Package Protection, eligible claims may be handled according to the applicable Package Protection terms.
Please keep all packaging materials until your claim has been reviewed.
MULTIPLE SHIPMENTS
Your order may occasionally arrive in more than one package.
This can happen when:
- Products have different processing times
- Items are fulfilled from different facilities
- Products become available at different times
- Shipping logistics require separate packages
You will receive tracking information for each shipment where available.
Receiving only part of your order does not necessarily mean that the remaining products are missing.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Jollysnova cannot guarantee successful delivery where an incorrect or incomplete address has been provided.
Orders that cannot be delivered may be:
- Returned to the sender
- Held by the carrier
- Subject to additional delivery attempts
If your package is returned due to an incorrect address, please contact our customer service team so we can review the available options.
Additional shipping or redelivery charges may apply where permitted.
CONTACT US
If you have any questions regarding shipping or delivery, please contact:
Jollysnova
Website: jollysnova.com
Email: [email protected]
Please include your order number whenever contacting us about an existing order.
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